A 12-week Professional Education course
with Evangelia Kalianos, MA
When: November 21, 2018 – February 21, 2019, every Thursday at 18:00 – 21:00
Where: The American College of Greece, Institute of Diplomacy and Global Affairs building, 17b Ipitou Str., Plaka, Athens (closest metro stations: Syntagma and Monastiraki)
Language of Instruction: English
Audience: By registration only
The English for Tourism course is a practical, 36-hour course designed to help professionals in the tourism and hospitality industry improve their English communication skills. The course is ideal for professionals from all sectors of tourism and hospitality who wish to enhance their English language skills, such as: hotel employees, restaurant and café professionals, travel agents and tour operators, students in the area of tourism, etc.
The course will equip participants with the specialized language and skills they need to communicate effectively within the industry, where English language skills are essential for success. The core language skills are developed through a wide range of communicative tasks, which give students the opportunity to build confidence and improve fluency. A highly interactive adult methodology is used to maximize performance. Each session includes role playing, simulations, pair-work, group-work and individual tasks.
(12 weeks/36 hours)
The course runs every Thursday from 6-9pm for 12 consecutive weeks, for a total of 36 class hours.
English for Tourism is a practical course that allows participants to improve their speaking, listening, reading, and writing skills, while also improving their vocabulary and grammar.
There is a strong emphasis on speaking, and throughout the course, participants collaborate to complete tasks which will allow them to build the confidence and skills required to communicate effectively in a variety of professional contexts.
At the end of the course, participants will have improved their abilities to:
- Communicate effectively in a wide range of real world professional contexts
- Provide an engaging customer care experience in a variety of tourism settings
- Deal with and resolve difficult customer service situations
- Write effective emails
- Respond appropriately to reviews
- Provide cultural, sightseeing, and entertainment information
- Write a tour proposal
- Speak confidently in front of groups
- Write CVs and cover letters to support job applications
All materials are provided, including the textbook; supplementary self-access materials will be uploaded on Blackboard (Learning Management System).
Participants who attend at least 70% of the course hours and complete 8 of the 12 online activities to be awarded a Certificate of Participation.
Single participant fee: €330
A 10% discount (€297 per participant) is available for Early Birds that register by August 1st, companies who register two or more employees, unemployed and members of the ACG Community.
Evangelia Kalianos, MA
Lia is a DELTA-qualified Business English Trainer in the School of Graduate and Professional Education at Deree – The American College of Greece.
For nearly 20 years, she has provided business English skills training, as well as taught English for Academic Purposes and English for Specific Purposes in a wide range of professional and educational contexts, both face-to-face and blended. Apart from training corporate professionals, she has extensive experience of course design and materials development.
She specializes in adult education and enjoys teaching business English because she wishes to make a difference in the lives of individuals striving to achieve their professional and personal goals.
Lia holds certification in teaching adults (Cambridge DELTA), Business English Training (Trinity College London) and Intercultural Training (IH).
She has earned BA(Hons) and MA degrees from University College London (UCL), The University of London.
English for Tourism can be taken in conjunction with the Business English Skills course.