VS Support

Support Tools

Support tools assist you with Bookshelf in the following:

  • Bookshelf Diagnostics: helps with troubleshooting the connection issues with Bookshelf.
  • Bookshelf Help and Support: In case you need help with Bookshelf visit the Vital Source website.

Keep in mind: For some Bookshelf links to work properly there may be a need to enable pop-up windows for some browsers. Below you can find the steps for the main web browsers:

Mozilla Firefox:

  • Open the web browser.
  • Click the Tools menu item.
  • Click on the Content tab.
  • Uncheck the Block pop-up windows check box.
  • Click OK.



Google Chrome:

  • Open the web browser.
  • Click the Customize and control Google Chrome button next to the address bar.
  • Click on the Settings button.
  • Click Show advanced settings at the bottom of the page and scroll down to the Privacy section.
  • Click the Content settings button.
  • In the Content settings window that comes up scroll down to the Pop-ups section.
  • Click the Allow all sites to pop-ups radio button.
  • Click Done.


Internet Explorer:

  • Open the web browser.
  • Click the Tools menu item.
  • Click on Internet Options.
  • Click on the Privacy tab.
  • Un-check the Turn on Block Pop-up Blocker check box.
  • Click OK.


Safari by Apple:

  • Open the web browser.
  • Click the Display a menu of general Safari settings gear button.
  • Uncheck the Block Pop-Up Windows option.



IMPORTANT: The American College of Greece IRM Department does not host the Bookshelf utility and as a result support provided by us is very limited. Although ACG IRM Staff is willing to provide extra help concerning the Bookshelf by Vital Source system, in case you need assistance and more How-to Guides:

  • Visit http://support.vitalsource.com/ or
  • Click the Bookshelf Help and Support link through your Blackboard Learn course and the Bookshelf by Vital Source page.
Keep in mind:

When you transfer content between courses, the VitalSource link to the e-Textbook is also copied but the e-Textbook itself is not. In order the students to be able to use the e-Textbook, it has to be readopted.