Deree - Academics - Course Descriptions

MG 4145
Total Quality Management - Level 6
The role of quality as a system for establishing global competitive position. The impact of tools and integration of customer, human resources and management issues. Topics include the role of management, cost of quality, methods to keep the product and process excellent, the excellence models, the ISO 9000 standards, and the philosophies and ideas of the leading thinkers in quality management.
Prerequisites: MG 2003 or MG 3034
UK Credits: 15
US Credits : 3/0/3
Syllabus: Download