Deree - Academics - Course Descriptions

MG 3272
Service Operations - Level 5
A broad introduction to the strategic and operational management challenges essential to enhance services provided to customers. Four main core operational tasks will be explored in deeper detail: Service concept, designing the service, managing the service operations and models for service management.
Prerequisites: MG 2003 or MG 3034 MK 2030
UK Credits: 15
US Credits : 3/0/3
Syllabus: Download