Solutions & Answers

I can't log-in to Blackboard


Make sure that :

  • You use the English language.
  • Check again whether you type the correct username and password.
  • Caps Lock is not on.
  • Reset your password by clicking the Forgot your Password? link on the Bb Learn log-in page.
  • If you’re still unable to login send an email to helpdesk@acg.edu.

Facing Web Browser issues

Make sure you use Mozilla Firefox latest version for the best display of your courses content. Internet Explorer and Safari do not always demonstrate courses’ layout correctly.
  • Check what web browser your are using by clicking here.
  • Check your web browser’s compatibility with Blackboard’s Browser Checker.

If you face issues with the web browser do the following:

Access Blackboard from a mobile device

You can download the Blackboard Mobile Application via Google Play or the App Store. It’s free to download the app but there is a one time fee so as to use it. Search for the School with the name The American College of Greece.

You are also able to use ACG’s Bb Learn via any mobile device by typing blackboard.acg.edu on the web browser.

There is a Network Error when I try to access the Blackboard Mobile Application

If you get the following error when you try to access the Blackboard Mobile application Remove and then reinstall the application.

App Error

I need assistance. Where do I go ?

If you need assistance about Blackboard Learn, create a Service Request on the IRM HelpDesk, or send an email to Blackboard Helpdesk for support: bbhelpdesk@acg.edu and Requests to: bbadmin@acg.edu.

Students should be directed for assistance to the Computer Labs:

  • APC Fine Arts Practice Lab Tel. 210-6009800 ext. 1166
  • APC CN1110 Practice Lab Tel. 210-6009800 ext. 1004 and 1007

If you have questions or need assistance concerning ACG’s Technologies then:

Create a Service Request on the IRM HelpDesk

OR

  • Send an e-mail to IRM Helpdesk for ACG’s Technologies support: helpdesk@acg.edu

Where is my course

Blackboard Learn courses, are automatically created approximately 10 days before the first day of classes of each semester/session/term. After late registration, Bb courses are updated and students are enrolled. In case you don’t see your course, you are able to:

Create a Service Request on the IRM HelpDesk

Why do I see the word (Unavailable) next to course's name?

Unavailable means that your running course cannot be viewed by your enrolled students. In order to make it available and visible to students go to Control Panel > Customization> Properties and set the Availability to Yes. Then click Submit.

How do I check student enrollments in my Bb course?

To check your roster, access your course Bb container and visit the Control Panel > Users and Groups>Users.

How do I add other instructors or guests to my course site ?

You may enroll other instructors via Control Panel >Users and Groups > Users > Click the button “Find Users to Enroll> click Browse and find the user you seek and select him. Choose the role (Instructor, Student, Teaching Assistant e.t.c.) you wish to give him from the drop down list. Guest access is not allowed in ACG’s Blackboard Learn.

How do I change the name of my Bb course?

In order to change the name of your BB container, visit the Control Panel >Customization>Properties. Type the new Course Name in the required field and hit Submit.

When will my courses be removed?

Semester/session/term running courses for Deree Undergraduate become “Unavailable”-not visible- by students 15 days after the end of the Re-sit examinations and removed approximately a year after the last day of final examinations (Instructors are always notified via email for the course removal date).

Semester/session running courses for the Graduate School are removed approximately after two years of their completion (Instructors are always notified via email for the course removal date).

Do I need to request enrollment for students to appear in my roster?

No, you don’t need to request for student enrollment in your BB running course. After late registration, Bb containers are updated and students are enrolled. Keep in mind though, that instructors should personally update their Bb courses user enrollments after the add/drop period, and keep them updated.

Students can't see content

The instructor controls the availability of any tests, assignments and other content. So in order for the students to view them, you have to make the content available to students. Click Edit in the content you want to make visible and in the Availability section, check the Make Available box.

Where do I receive the emails sent via Blackboard Learn?

Blackboard doesn’t keep records of emails sent/received. To see any emails you will have to log-in to your ACG email user account and check your inbox.

Some of my older courses are still visible. What can I do?

In order to control how your courses show on the My Courses list, click the Gear button at the top-right corner of the My Courses list. From there you can check/uncheck all the information you want to be displayed. If you want a course to disappear completely, un-check the Course’s Name Column. After all the changes have been done, click Submit to finalize your changes.

How do I acquire access to a course container early?

In order to acquire access to course container early, you have to:

Create a Service Request on the IRM HelpDesk

Additionally if you want to remove a course container, you can create another request, asking for its deletion.

Math Editor doesn't work.

The WIRIS Math Editor currently is not functional. When clicked, it opens a window that does not load.  This is a known issue for Blackboard and it will be fixed in a later update.

 

Where can I find more information about Blackboard?

Information about Blackboard can be found here.

Blackboard Definitions & Terms:

Announcements: Is a Blackboard tool that assists in communication of the courses’ participants. The Instructor posts announcement to inform the students on various subjects.

Archive: is a compressed (.zip) back up file created on the BB server after the user’s request. It is in a technical format administered only by the Blackboard Learn System.

Blackboard Containers (BB Containers) or Course Containers: Spaces in Blackboard server reserved and used as courses.

Content Area: An area in the course container in which files, folders, assessments and tools may be uploaded.

Course Cartridge: is pre-made material produced by professional authors, editors, and publishers that can be downloaded and added to a Course. You need a Course Cartridge Key (code) which accompanies each book of the professionals that collaborate with Blackboard.

Course ID: A code that uniquely identifies each BB Container (i.e. Working-IRM-DCtm or EN2342A1-SPR17). It cannot be changed by the Instructor.

Course Name: The name of the BB Container (i.e. Professional Communication for the course container EN2342A1-SPR16: Professional Communication). It can be changed by the Instructor.

Course Availability: The BB container to be visible (Available) or not (Unavailable) by the participants that are enrolled in it with the Student role.

Roles:

  • Instructor: Able to upload material and “build” a course container.
  • Student: Able to view material and submit assessments, assignments, participate in Discussion forums, blogs wikis e.t.c. the Instructor has posted or made available for use.
  • Teaching Assistant: Able to post announcements and upload material but has a limited access to the course container.

Running Courses: The BB Containers of the current semester/session in which the students are enrolled.

Tool Link: Various tools such as Announcements, Tasks, Email, Blog, Wiki, Journal, Chat e.t.c. that may be used as buttons on the menu and as links within content areas.

Working Template: A BB Container that is used as a practice and testing area only by the Instructor that administers it. No one else is enrolled in this container.

Prep (Preparatory) Course: A BB Container that is used as a preparatory course so as the Instructor to be able to word ahead.

What is the User Directory?

The User Directory is Blackboards’ yellow pages. All Bb users have the option to show their names, e-mail and other information and also define what is visible to others (via the Set My Privacy Options) in the User Directory if they want to.

To see the User Directory list:
  • Visit the My Institution tab.
  • Go to the Tools module located at the left part of the page.
  • Click the User Directory link.
  • The Users page appears.
  • In the Search String area, open the drop down list and choose the criteria to search (Username, Last Name First Name, Email)
  • Then choose if the  Username, Last Name First Name, Email you will type Starts with, is Equal to or Contains in the text.
  • Type the i.e. Last Name of the person you are looking for in the search engine.
  • Click the Go button.
You will now see the person or office you are looking for. If not, then this person has chosen to hide his personal information from other Bb users.

I have questions about Turnitin.

For help with Turnitin assignments, click here.

OR

For more help with Turnitin, see the Turnitin Instructor Manual

I uploaded a Turnitin assignment and I cannot see it as Submitted in the section My Grades in Blackboard.

This is a known issue for Blackboard described as “When students take assessments and evaluations are completed, the students see the Self and Peer assessments as UPCOMING in My Grades after Evaluation date passes.” and the target release to fix it is future reference.
There is no patch available. Please ignore this issue.

I cannot upload a file in Blackboard. What is wrong?

If you are not able to upload a file on Blackboard, make sure the file’s size is not big. Individual file upload should be up to 100MB. If again you face the same problems, then check out the name of your file. File names should not be long nor have spaces or special characters. Try to use an underscore (_) instead of spaces. Moreover, include an extension to your file (i.e.photo.jpg)

Do NOT use the following special characters:

Semi-colon (;)

Colon (:)

Dollar sign ($)

Ampersand (&)

Pound sign / hash sign (#)

Front slash or back slash (/ or \)

I uploaded a Turnitin assignment and I cannot see it as Submitted in the section My Grades in Blackboard.

This is a known issue for Blackboard described as “When students take assessments and evaluations are completed, the students see the Self and Peer assessments as UPCOMING in My Grades after Evaluation date passes.” and the target release to fix it is future reference.
There is no patch available. Please ignore this issue.

The photo I add in Bb using the content editor – VTBE is too big.

The best display of a photo added in Bb Learn is 450 x 600 pixels. Set the dimensions of the photo via the Appearance tab of the Insert/Edit Image window or use a photo editor:

Pixlr.com

Where can I get support about e-books?

The American College of Greece IRM Department does not host the Bookshelf utility and as a result support provided by us is very limited. Although ACG IT Staff is willing to provide extra help concerning the Bookshelf by Vital Source system, in case you need assistance and more How-to Guides:

  • Visit the ACG’s VS Support page.
  • Visit VS Support.
  • Click the Bookshelf Help and Support through your Blackboard Learn course and the Bookshelf by Vital Source page.

My e-books/files/links don't open.

For some Blackboard Learn links to work there may be a need to enable pop-up windows in your web browser. Below you can find the steps for enabling pop-up windows for the main web browsers:

Mozilla Firefox

  • Open the web browser
  • Click the Tools menu item
  • Click on the Content tab
  • Un-check the Block pop-up windows check box
  • Click OK

 

 

 

 

 

 

 

 

Google Chrome

  • Open the web browser
  • Click the Customize and control Google Chrome button next to the address bar
  • Click on the Settings button
  • Click Show advanced settings at the bottom of the page and scroll down to the Privacy section
  • Click the Content settings button
  • In the Content settings window that comes up scroll down to the Pop-ups section
  • Click the Allow all sites to pop-ups radio button
  • Click Done

 

 

 

 

 

 

 

 

 

 

 

Internet Explorer

  • Open the web browser
  • Click the Tools menu item
  • Click on Internet Options
  • Click on the Privacy tab
  • Uncheck the Turn on Block Pop-up Blocker check box
  • Click OK

 

 

 

 

 

 

 

Safari by Apple

  • Open the web browser
  • Click the Display a menu of general Safari settings gear button
  • Uncheck the Block Pop-Up Windows option

 

 

 

 

 

 

 

 

How can I reactivate my e-textbook?

If you are registered in a course that uses an e-textbook, please be informed that after the 50% Withdrawal period the initial access to your course’s e-book has expired. In order to receive the full license for access to your course’s e-textbook, you need to visit your Blackboard Learn course and the e-textbook menu item and click to open and reactive your e-textbook .

 


 

 

How do I check student enrollments in my Bb course ?