English for Tourism

A 12-week Professional Education course
with Evangelia Kalianos, MA

When: January 12 – March 30 2018, every Friday at 18:00 – 21:00

Where: The American College of Greece, Institute of Diplomacy and Global Affairs building, 17b Ipitou Str., Plaka, Athens (closest metro stations: Syntagma and Monastiraki)

Language of Instruction: English

Audience: By registration only

Overview

The English for Tourism course is a practical, 36-hour course designed to help professionals in the tourism and hospitality industry improve their English communication skills. The course is ideal for professionals from all sectors of tourism and hospitality who wish to enhance their English language skills, such as: hotel employees, restaurant and café professionals, travel agents and tour operators, students in the area of tourism, etc.

Why attend

The course will equip participants with the specialized language and skills they need to communicate effectively within the industry, where English language skills are essential for success. The core language skills are developed through a wide range of communicative tasks, which give students the opportunity to build confidence and improve fluency. A highly interactive adult methodology is used to maximize performance. Each session includes role playing, simulations, pair-work, group-work and individual tasks.

Duration

(12 weeks/36 hours)

The course runs every Friday from 6-9pm for 12 consecutive weeks, for a total of 36 class hours.

Content

English for Tourism is a practical course that allows participants to improve their speaking, listening, reading, and writing skills, while also improving their vocabulary and grammar.

There is a strong emphasis on speaking, and throughout the course, participants collaborate to complete tasks which will allow them to build the confidence and skills required to communicate effectively in a variety of professional contexts.

Learning outcomes

At the end of the course, participants will have improved their abilities to:

  • Communicate effectively in a wide range of real world professional contexts
  • Provide an engaging customer care experience in a variety of tourism settings
  • Deal with and resolve difficult customer service situations
  • Write effective emails
  • Respond appropriately to reviews
  • Provide cultural, sightseeing, and entertainment information
  • Write a tour proposal
  • Speak confidently in front of groups
  • Write CVs and cover letters to support job applications

Materials

All materials are provided, including the textbook; supplementary self-access materials will be uploaded on Blackboard (Learning Management System).

Certification

Participants who attend at least 70% of the course hours and complete 8 of the 12 online activities to be awarded a Certificate of Participation.

Tuition Fees

Single participant fee: €350

A 10% discount (€315 per participant) is available for companies who register three or more employees, unemployed, and members of the ACG community.

Evangelia Kalianos, MA

Lia is an Adjunct Faculty member in the English for Academic Purposes program at Deree – The American College of Greece.

Over the last 17 years, she has trained Business English professionals, as well as taught English for Specific Purposes and English for Academic Purposes in a wide range of professional and educational contexts. Apart from corporate training, she has extensive experience in course design and materials development.

She enjoys teaching Business English and English for Specific Purposes because she wishes to make a difference in the lives of individuals who are striving to achieve their professional and personal goals.

Lia holds certification in International Business English Training (CertIBET – Distinction) and Intercultural Training. She has completed the Cambridge Certificate in English Language Teaching to Adults (CELTA) at International House London and is currently studying for the Cambridge Diploma in Teaching English to Speakers of Other Languages (Delta).

She has earned BA (Hons) and MA degrees from University College London (UCL), The University of London.

 

To reserve your place, please fill out the form and e-mail it to professional@acg.edu. For more information, please call 210 600 9800 ext. 1332 or email professional@acg.edu.

English for International Tourism can be taken in conjunction with the Business English Skills course.